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The research findings help us to understand the reasons for SMEs not adopting Internet-enabled solutions. The field research did not identify chain-wide ‘end-to-end’ e-business in any of the supply chains. There were, however, many cases of discrete adoption of e-. For example, stand-alone websites used for marketing were common, yet transactional e-capability was not offered. Overall the study found little use of e- for transactions between large customers and SME suppliers, though use of email is widespread. There are examples of SMEs using the Internet for business, but no evidence of Internet use to reconfigure internal processes in line with new business models. In contrast, there are examples of large firms planning to improve internal business processes and client e-interaction but only limited use of e- with suppliers.