观后感250字大全:谁能帮我翻译一下,谢谢!

来源:百度文库 编辑:神马品牌网 时间:2024/05/13 15:56:58
当前,信息服务质量评价已成为了信息业界普遍关注的焦点。由于信息服务质量关系到信息服务行业的可持续发展,因此,客观地、科学地评价企业的信息服务质量对企业来说是尤为重要的。本文在阐述信息服务质量评价的基础上,分析了当前比较流行的几种服务质量评价方法,针对影响信息服务质量因素的多层次、多方面层次,多方面,多步骤等的特点,结合对信息服务质量评价的研究和理解,作者认为最适合信息服务质量评价的方法是层次分析法(AHP)。通过对层次分析法理论上的研究,本文利用基于层次分析法的信息服务质量评价模型对甘肃电信有限公司的实际信息服务质量进行了评价。通过实例的评价分析证明,基于层次分析法的信息服务质量评价模型能够很好的定性和定量地分析、评价各影响因素,为企业提供重要的参考指标,并最终为企业全面制定信息服务策略提供非常好的科学依据。

At present, information services to the information industry has become the universal quality evaluation focus. As information related to the quality of service information services industry to sustainable development, therefore, objectively and scientifically assess the quality of services for enterprise business information is particularly important. The information set forth in the evaluation of the quality of services on the basis of an analysis of the current more popular types of service quality evaluation methods, factors affecting the quality of service information multilevel, multidimensional level, many more features such as steps, the context of information services quality evaluation research and understanding The writer believes that the most appropriate information service quality evaluation method is the level of analysis (AHP). Through analysis of the level of theoretical study law, the use of this information based on the level of analysis models to evaluate the quality of services Gansu Telecom Company Limited practical information for the evaluation of quality of services. Through examples of evaluation analysis shows that the level of analysis based on information models to evaluate the quality of services good qualitative and quantitative analysis, evaluation of the impact of factors, and provide important reference indicators, and ultimately develop a comprehensive information service for enterprise strategy with very good scientific basis.